Better service. No nonsense.
Your fireplace could be a hazard, and the problems are hidden from view. You need to protect against blockages, smoke leaks, inadequate ventilation, insufficient draw, down-draught and tar build-up.
When did you last have the flue swept? Has it been tested for smoke integrity to ensure that no cracks or faults have developed? Are dangerous gases able to escape?
A fireplace can be essential during the cold winter days, so at Patriot Chimney, we will make sure that your fireplace will not generate any damage as you spark it up during the winter.
Patriot Chimney’s Approach to Fireplace Cleaning
Every chimney company will approach fireplace cleanings from a different angle. Here’s the five core beliefs that our fireplace cleaning service is based on:
For our technicians and for you. During our time working with you, our goal is to help you understand your chimney’s system, things that are wrong with it, how the problems can be fixed, and how to keep the problems from happening in the future. Moreover, we’ll never send a crew to your home without a CSIA certified expert.
#2. Dedicated Project Managers
From the time you schedule work with us all the way through completion, you’ll have a dedicated project manager helping you along the way. Our project managers are your point of connection and the person you can turn to directly if you have any questions.
#3. Optimize for Performance & Safety
Our work on your chimney is designed to keep you and your family safe, while also keeping your system working in peak performance. Whether your fireplace is brand new or a century’s old statement piece, you can trust us to keep it running like it was on day one.
#4. Report in Natural Language
We won’t confuse you with a bunch of chimney jargon. We provide straight-forward reports that your family can easily understand. Plus, when your project manager reviews the report with you, he or she will be able to explain everything and answer any questions you may have. Besides, education is our #1 value.
#5. Have the Best People
When Patriot Chimney starts a new job, our goal is to set a new high score for service. We know that this isn’t a game, but we want to be the best. At the end of the day, we provide a service, and services are provided by people. From our project managers, to our technicians, to our customer service team, we invest heavily in recruiting and retaining the most-talented people around.
No Mess Guarantee
Proud NCSG Members
Our Full Cycle Process
Our process is built out of, and rooted in, our approach to fireplace cleanings. You may be interested in how things work after you schedule work with us. We’ve broken it down into five steps.
So, here’s how we do things:
Step 1: Learn
Before we start to work on your chimney, even before the inspection, we talk with you. This way your project manager can understand all of problems that you might be having.
Step 2: Discovery
Once we’ve heard from you and listened to your concerns, we begin our investigation. Depending on the problems that you face, this could be a level 1, a level 2, or a level 3 inspection. Either way, we run a camera through your flue so that we can get a top-to-bottom, inside-out understanding of what’s happening with your chimney.
Step 3: Discuss:
At every move and every discovery, we want you to understand what is happening with your chimney. No surprises. Your project manager will explain all discoveries and action items you’ll want to address.
Step 4: Improve
Once we’ve discovered what’s causing your chimney’s potential problems and your project manager discusses the action items with you, we schedule a time to work on your chimney to correct the problems you’ve been facing. Your project manager will help you and guide you through the work. We know that any home improvement projects, no matter how minor, can cause undue stress. So we want to limit that as much as possible.
Step 5: Support
Once we’re done, our customer service team works to make sure you are happy with the work. We take our 100% customer satisfaction seriously and want you to be satisfied with our work for years to come. Any quesions that you have, you can feel free to call your project manager or our office and we’re always going to be happy to serve you as your go-to chimney experts.
We understand that prices to clean a fireplace can be a headache all on it’s own. It can be complicated. That’s why Patriot Chimney’s pricing is pretty straightforward. We charge a flat rate that varies depending on the material, measurements, and a few other factors. You don’t have to worry about hidden costs when you work with us.
Want to Work With Us?
Think we might be a good fit for you and your family? And want to join hundreds of other happy customers we’ve served in Virginia? Click below and schedule an inspection.
Or call us at 540-225-2626.